At Fish Bits, we strive to provide our customers with the highest quality food and service. However, we understand that there may be occasions where you may need to return or request a refund for your online food order. Please read our returns policy carefully to understand your options.
1. Order Accuracy and Quality: We take utmost care to ensure that your order is accurate and meets our quality standards. If you receive an incorrect item or if the quality of the food does not meet your expectations, please contact us. We may request supporting evidence such as photographs to assess the issue.
2. Cancellations: If you need to cancel your order after this time frame, please contact our customer support team. Depending on the circumstances, cancellation fees may apply.
3. Refunds: Refunds will be issued in the original form of payment. If you are eligible for a refund due to order inaccuracies, food quality issues, or cancellations within the specified time frame, we will process your refund promptly. Refunds for credit card payments may take 3-5 days to reflect in your account, depending on your bank's processing time.
4. Non-Refundable Items: Certain items may not be eligible for refunds, such as: Perishable goods. Items that have been consumed or partially consumed. Orders canceled after the specified time frame.
5. How to Request a Refund or Return: Provide your order number and details of the issue for prompt assistance. Our customer support team will guide you through the process and assist you accordingly.
6. Refusal of Service: We reserve the right to refuse service or refunds in cases of suspected fraudulent activity or abuse of our returns policy. We also reserve the right to make exceptions to this policy on a case-by-case basis, at our discretion.
7. Changes to Returns Policy: We may update or modify our returns policy from time to time without prior notice. Any changes will be effective immediately upon posting on our website. By placing an order with us, you agree to abide by the terms and conditions outlined in this returns policy. If you have any questions or concerns, please don't hesitate to contact us.
